Refund policy

Returns & exchanges

We want you to love your linen items. If you are not completely satisfied with your purchase, you have 30 days after receiving your order to request a return or exchange for eligible items.

To qualify for a return, items must be unused, unwashed, with their original tags, and in their original packaging. The buyer is responsible for return shipping charges.

Items excluded from returns & exchanges

Curtains with cotton lining or blackout lining cannot be returned or exchanged. Each lined curtain is specially made for you according to your chosen size, fabric, and lining. Because these orders are specific to each customer, we cannot accept returns or exchanges if you change your mind or order the wrong size.

Custom orders, including items made to custom measurements, are also excluded from returns and exchanges.

Our other curtains remain eligible for returns under the conditions above. Before ordering lined curtains or custom items, please check your measurements carefully. We are happy to help with sizing and recommend ordering fabric samples before choosing your fabric.

These exclusions do not affect your statutory rights regarding faulty, damaged, or incorrectly supplied items.

How to request a return

Request a return through your customer account under “My orders” or email team@forestlandlinen.com with your order number and the reason for your return.

Once your return is accepted, we will provide instructions on how and where to send your parcel. Please contact us before sending any items back.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.